Renault. Redesigning Operational Workflows for a National Dealer Network
Redesign of the back-office platform used by Renault Argentina's dealer network to manage users, roles, and access permissions. Operators worked on small monitors, and the previous system forced constant scrolling just to reach primary actions. The redesign introduced discrete-step workflows where every screen fits without scrolling and actions remain consistently visible.
User and permission management for 1,150+ dealer locations
Plan Rombo is Renault Argentina's vehicle savings plan. Behind it sits a back-office platform used daily by operators across the dealer network to manage users, assign roles, and control access permissions. I joined as the sole designer embedded with the PM, architect, and dev team, conducting operator interviews before defining the solution.
The consistent finding: small monitors, and Save was always below the fold. The redesign breaks every task into discrete steps, each fitting on screen with primary actions always visible.
A form that showed everything to everyone
Adaptive subscription flow — decision map. The original form displayed every possible field regardless of the subscriber profile, forcing operators on small monitors to scroll through sections that did not apply to them. This map defines the conditional logic behind the redesign: Individual and Dealership subscribers require entirely different data sets. Within Individual, Natural person and Legal entity add or remove attorney fields. Subscriber count dynamically expands personal data blocks. Every path resolves on screen without scrolling.
From logic to layout
Exploring step form structures. Structural approaches evaluated before committing to a direction. The goal was a format that isolated each step, retained form context across sections, and eliminated vertical scroll on small dealership monitors.
Sketching the step form structure. Hand-drawn wireframe defining the core layout before any digital work: step sidebar on the left tracking sections and progress, form content on the right adapting to each step. Drawing it first allowed validating the navigation logic with the PM and dev team before committing to digital design.
Only what you need, exactly when you need it
Subscription form — adaptive step in action. The step form resolves the original problem: only fields relevant to the selected profile appear. The sidebar tracks completed steps with green checkmarks, highlights the current step, and allows direct navigation to any section. Forward and back arrows provide additional flow control. Save and Continue stays anchored at the bottom regardless of content.
Post-launch feedback confirmed faster task completion and informed additional workflow refinements, including keyboard tab navigation aligned with real operator behavior.
The full platform
Dashboard. Large action tiles give operators immediate access to the most frequent tasks. Everything visible at a glance, no navigation required.
Profile list — 1,150 pages of records. Multi-column filters at the top: text search, type, and permission. Inactive profiles visually dimmed. Reactivate replaces edit and delete for deactivated rows, a deliberate decision to prevent accidental permanent actions on datasets of this scale.
Profile creation and editing. New profile: name, type, description, and permission search on one screen with no scroll required. Edit profile: status and deactivation anchored at top, assigned permissions always in view. Both screens designed to fit the small monitors used by dealership operators daily.
Same flows — built for the field
The full platform is responsive across desktop and mobile. Dashboard hierarchy preserved, stacked for mobile. Profile creation and list management follow the same step logic as desktop, adapted to single-column layout with touch-friendly controls. Responsive implementation delivered directly in HTML and CSS, no handoff required.
Dashboard, profile creation, and profile list. Same hierarchy as desktop, adapted to single-column layout with touch-friendly controls.
Every screen fits. Every action is visible.
The redesigned platform covered the full user and permission management workflow for Renault Argentina's dealer network across desktop and mobile, introducing a discrete-step architecture that eliminated the scroll-to-action friction operators had been working around daily. Insights came directly from field interviews with the people using the platform every day.
The result was a simpler, faster system built around real operator behavior, replacing generic forms with structured workflows designed for clarity, speed, and adoption.